Terms & Conditions

Last Updated: September 18, 2026

These Terms & Conditions govern your use of www.mahithgems.com and your purchase of products and services from Mahith Gems & Jewels.

By accessing our website, placing an order, or using our services, you agree to these Terms & Conditions.

1. Business Information

Mahith Gems & Jewels
Gunduvari Street, Rajahmundry – 533101, Andhra Pradesh, India

Phone: +91 9703037272
Email: contact@mahithgems.com

2. Products

We offer products including gemstones, jewellery, Rudraksha, beads, malas and other related products.

We make reasonable efforts to provide accurate product descriptions, photographs, weights, dimensions and specifications.

Natural gemstones can have natural variations in:

• Colour

• Inclusions

• Transparency

• Pattern

• Shape

• Appearance

Minor visual differences between photographs and the actual product may occur because of lighting, photography and individual screen settings.

3. Natural Gemstones

Natural gemstones are individual products and may naturally contain inclusions or other characteristics.

The presence of natural inclusions or variations does not automatically constitute a defect.

Where treatment information or certification is available, relevant information may be included in the product listing or certificate.

4. Certificates and Reports

Where a gemstone is supplied with a certificate or laboratory report, the document relates to the gemstone examined by the issuing laboratory.

A gemstone certificate does not constitute a guarantee of:

• Future market value

• Investment returns

• Resale price

• Astrological results

• Financial success

• Personal or professional outcomes

5. Astrological Information

Some product descriptions may contain information based on traditional astrology, cultural practices or customary beliefs.

Such information is provided for general informational purposes.

Mahith Gems & Jewels does not guarantee that purchasing or wearing a gemstone will produce a particular result.

Gemstones should not be considered a substitute for professional medical, financial, legal or other professional advice.

6. Prices

Prices displayed on the website may change from time to time.

In the event of an obvious pricing, technical or product-information error, we may contact the customer to confirm the order or cancel the affected order.

If payment has already been received for a cancelled order, the eligible amount will be refunded.

7. Orders

Submitting an order constitutes a request to purchase the selected product.

We may decline or cancel an order in circumstances including:

• Product becoming unavailable

• Incorrect price or product information

• Payment failure

• Suspected fraudulent activity

• Incorrect customer information

• Delivery limitations

• Violation of these Terms

8. Payments

Payments may be processed through third-party payment providers.

Customers must provide accurate billing and payment information.

Customers should never provide card PINs, passwords, OTPs or banking credentials to anyone claiming to represent Mahith Gems & Jewels.

9. Delivery

We will make reasonable efforts to dispatch orders within the estimated period communicated to the customer.

Delivery time can be affected by:

• Product availability

• Courier operations

• Public holidays

• Weather

• Address-related issues

• Events beyond our reasonable control

Customers are responsible for providing an accurate delivery address and contact number.

10. Domestic Shipping

Mahith Gems & Jewels currently provides shipping within India.

We do not currently offer international shipping.

11. Returns and Refunds

Eligible products may be returned within 7 days of delivery, subject to the conditions contained in our Return & Refund Policy.

Certain products or circumstances may have different conditions, particularly customised, resized, altered or specially manufactured products.

12. Customised Products

Products made or modified according to customer specifications may be subject to special cancellation and return conditions.

Examples include:

• Custom ring sizes

• Resized jewellery

• Engraving

• Custom gemstone settings

• Custom designs

• Other customer-requested modifications

13. Intellectual Property

Website content including photographs, text, graphics, logos, designs, videos and other materials belongs to Mahith Gems & Jewels or is used with appropriate permission.

You may not reproduce, copy, modify, distribute or commercially use our content without written permission.

14. Website Security and Misuse

You must not:

• Attempt unauthorised access to the website

• Introduce malicious software

• Interfere with website operation

• Scrape or systematically copy website content

• Submit fraudulent information

• Manipulate orders, reviews or website functions

15. Third-Party Services

Our website may rely on third parties for payment processing, delivery, communications, analytics, hosting and other services.

Third-party services may be governed by their own terms and policies.

16. Website Availability

We do not guarantee uninterrupted website availability.

Temporary downtime may occur because of maintenance, technical problems, hosting issues, security incidents or other circumstances beyond our reasonable control.

17. Limitation of Liability

To the extent permitted by applicable law, Mahith Gems & Jewels shall not be responsible for losses arising from circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude rights or liabilities that cannot legally be excluded.

18. Changes to Terms

We may modify these Terms from time to time.

The updated Terms will be published on this page with a revised date.

19. Governing Law

These Terms shall be governed by the laws applicable in India.

Subject to applicable law, disputes arising in connection with these Terms, our website, products or services shall be subject to the jurisdiction of the competent courts at Rajahmundry, Andhra Pradesh.

20. Contact

Mahith Gems & Jewels
Gunduvari Street, Rajahmundry – 533101, Andhra Pradesh, India

Phone: +91 9703037272
Email: contact@mahithgems.com