Privacy Policy

Last Updated: September 18, 2026

Mahith Gems & Jewels respects your privacy and is committed to protecting the personal information you provide while using our website, www.mahithgems.com.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, and the circumstances in which it may be shared.

By accessing or using our website, you acknowledge that you have read this Privacy Policy.

1. Business Details

Mahith Gems & Jewels
Gunduvari Street,
Rajahmundry – 533101,
Andhra Pradesh, India

Phone: +91 9703037272
Email: contact@mahithgems.com
Website: www.mahithgems.com

2. Information We Collect

Depending on how you use our website, we may collect information such as:

• Name

• Mobile number

• Email address

• Billing address

• Delivery address

• Order information

• Payment and transaction information

• Product preferences

• Customer enquiries and communications

• Information submitted for gemstone testing or certification

• Information provided when requesting customer support

We may also automatically receive limited technical information when you visit our website, such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Approximate visit time and duration

• Website interaction information

3. How We Use Information

We may use collected information to:

• Process and fulfil orders

• Arrange delivery

• Process refunds and cancellations

• Provide customer support

• Respond to enquiries

• Provide gemstone testing or certification services

• Maintain order and certification records

• Improve website functionality

• Detect and prevent fraud or misuse

• Maintain website security

• Meet applicable legal, tax and regulatory requirements

• Send promotional communications where permitted and where appropriate consent has been obtained

4. Payment Information

Payments made through our website may be processed by third-party payment service providers.

We generally do not store complete credit-card or debit-card details on our own servers.

Payment providers may independently process transaction information according to their own terms, security practices and privacy policies.

5. Shipping and Service Providers

To complete an order or provide a requested service, we may share necessary information with relevant service providers, including:

• Payment processors

• Courier or delivery providers

• Website/hosting service providers

• Technology and security service providers

• Communication service providers

Only information reasonably necessary for the relevant service should be shared.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage and improve our services.

You can control or disable cookies through your browser settings. Certain website functions may not operate correctly if some cookies are disabled.

7. Marketing Communications

Where permitted, we may contact you regarding:

• New products

• Offers and promotions

• Festival or seasonal offers

• Gemstone-related information

• Services and updates

You may request to stop receiving promotional communications by contacting us at contact@mahithgems.com.

Transactional communications, such as order confirmations, delivery updates or important service messages, may still be sent where necessary.

8. Gemstone Testing and Certification Information

If you use our gemstone testing or certification services, we may retain information associated with the submitted gemstone and report, including relevant customer and gemstone details.

Such records may be maintained for:

• Report verification

• Customer service

• Record keeping

• Future reference

• Fraud prevention

• Legal or regulatory requirements

9. Information Security

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure, misuse or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain information for as long as reasonably necessary for the purposes for which it was collected, including:

• Completing transactions

• Customer support

• Accounting and tax requirements

• Certification and testing records

• Resolving disputes

• Preventing fraud

• Complying with applicable laws

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.

11. Your Privacy Rights

Subject to applicable law, you may have rights concerning your personal information, including rights to request access, correction, updating, deletion or withdrawal of consent where applicable.

Requests may be sent to:

Email: contact@mahithgems.com
Phone: +91 9703037272

We may need to verify your identity before processing certain requests.

12. Third-Party Websites

Our website may contain links to external websites or services.

We do not control the privacy practices of independent third parties. Their privacy practices are governed by their own policies.

13. Children's Information

Our website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that information relating to a child has been submitted to us improperly, please contact us.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, legal requirements or business practices change.

The latest version will be published on this page with the revised "Last Updated" date.

15. Contact Us

For privacy questions, requests or complaints:

Mahith Gems & Jewels
Gunduvari Street, Rajahmundry – 533101, Andhra Pradesh, India

Phone: +91 9703037272
Email: contact@mahithgems.com